Frequently Asked Questions

A digital product is a file you download — a PDF, PNG image set, or editable template. Nothing physical is mailed to you. You can print the files at home or at a print shop, or use them on your phone, tablet and computer.

Instant-download products are available immediately after checkout is complete, and you will also receive a confirmation email with your download links. Save your files somewhere safe so you can re-download them anytime.

Personalized designs — like "Her Name in Lights" — are made to order. At checkout you provide the name and style choices, we create your design by hand, and your finished high-resolution files are delivered within 24–48 hours. Delivery time is shown on every personalized product page.

Most printables include US Letter and A4 sizes and print beautifully on a home printer. For the best colour, use the "actual size / 100%" setting, and consider heavier paper or cardstock for cards and artwork. Local print shops can also print your PDFs — just bring the file on your phone or a USB stick.

The "Pink Soirée" invitation is an editable template. Your download includes a link that opens the design in Canva (a free account works) so you can type in the party details yourself, then download and print. Everything else in that set — thank-you card, signs, labels, banner — is a ready-to-print PDF.

All prices are in Canadian dollars (CAD), and checkout is in CAD. The currency selector at the top of the site shows estimates in USD, EUR or GBP so you can compare — those figures are estimates only, converted at current exchange rates, and your bank may apply its own conversion.

Because digital files cannot be returned, we cannot offer change-of-mind refunds. If a file is defective, corrupted, or never arrives, we will fix it or refund you — and personalized orders include one free correction if we make an error. The full wording is on our Policies page. Please contact us first — we would always rather make it right.

Your purchase is for your personal use. You may print copies for yourself and give printed pieces as gifts, but the digital files themselves may not be shared, resold, or redistributed. See the Licensing section of our Policies page.

Yes — the boutique is designed to grow. New collections (weddings, babies & children, education, business, home organization, artwork, accessories and holidays) open as their first products are finished and tested. We never list a product before its actual files exist.

Visit our Contact & Support page. Our support inbox opens at launch; in the meantime you can reach the boutique through TikTok at @only1mamaoka.